Helping you stay safe and secure online

You should never give your online or mobile banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes.

If you've given any details out or think you may be the victim of fraud or a scam, we want to help as quickly as possible.

Call us on 01624 637290

If you're abroad, please call +44 1624 637290

Lines are open Monday to Friday 9.00am to 5.00pm except public holidays. Calls may be recorded.

Outside of these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).

Please be prepared to answer some security questions so that we can verify your identity.

Checked your account and seen a debit card payment go out that you don't recognise? There can be a number of explanations for a transaction that you might not recognise immediately:

• A company you know may be trading under a different name
• A joint account / secondary cardholder that has made the payment
• A free trial that has expired e.g. Credit Expert or Amazon Prime
• A regular payment e.g. Netflix

If you are still unable to recognise the transaction then please contact us to report fraud or suspicious activity on your account.

Can't find your debit card? Not sure if it's down the side of the sofa or if you've dropped it at the supermarket?

With our mobile app or online banking you can freeze your debit card instantly so it can't be used until you find it again. When you find your card you can remove the block and use it exactly as before.

How do I freeze my debit card?