Fraud & Security

Helping you stay safe and secure online

What to look out for

Criminals are experts at impersonating people, organisations and the police, hoping you’ll let your guard down for just a moment. Stop and think. It could protect you and your money.


Stop and think before parting with your money or important information. Talk it through with someone you can really trust.


Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. 


Contact us immediately if you think you’ve fallen for a scam.

Take Five To Stop Fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Scams to watch out for

Criminals are always looking for new ways they can get you to part with your money and personal details, so it’s really important you know how to spot these fake requests.

Email scams

Where you get emails pretending to be from legitimate sources, however they’re asking you to give away personal or private information.

Telephone scams

Phone calls from fraudsters which encourage you to give out your personal details, such as your debit card number or card reader codes.

Text message scams

When a fraudster sends a text message to try and trick you into giving away your personal and security information

More about common scams and how to avoid them

Don't recognise a transaction?

Checked your account and seen a payment go out that you don't recognise? Before reporting it as fraud, there's a few things you can do which may help.

How we work to protect you

Some guides on security to help you stay safe online with details of other websites that can give you the knowledge to protect yourself from fraud and scams.

One Time Passcode

We help protect your card against unauthorised use when you shop online by requesting a One Time Passcode on certain transactions.

Mobile banking security

As mobile usage grows, enhanced mobile security is essential. We help by doing everything we can to keep our mobile app safe.

Secure Banking Promise

Whether you’re banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise.

Free anti-virus software from Malwarebytes

Confirmation of Payee

Confirmation of Payee is an account name checking service that reviews the name of the account holder you intend to pay against the details held by the payee’s bank, giving you greater confidence you’re paying the right person. 

Your new Debit Mastercard

We’re switching our debit cards over from Visa to Mastercard. Don't worry, your account will remain the same and will work in the same way as your old one.

Your replacement card will be made from 86% recycled plastic.

Further support

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Become a Friend Against Scams

Friends Against Scams aims to raise awareness of fraud and scams, encourage people to take part in short online training sessions and make a commitment to spread the fraud protection message to family and friends.