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Mobile security

Bank securely while on the move

On this page

Tips to keep your mobile safe

Keeping our mobile app secure

How to report fraud

As mobile usage grows, enhanced mobile security is essential

Whether it's biometrics, new apps or new features on your mobile phone there are many ways to keep your phone safe. We help by doing everything we can to keep our mobile app safe.

Tips to keep your mobile safe

Don't share your mobile app security details with anyone

You should never share security details with anyone including your:

App passcode
App activation codes
Card reader codes

We will never ask you for these details, so if someone claiming to be from the bank asks you for these details don’t give them any information. Don’t save this information on your device either.

Did you know that anyone with a fingerprint registered on your device can use this to log into your mobile app using fingerprint login? Check all the fingerprints that are stored on your phone.

Advise us if you receive suspicious calls, texts or emails

If you receive a call, text or email asking you for your security details, be suspicious. Isle of Man Bank will never ask you for your full PIN or full password.

Be cautious about opening links contained in text messages or emails. They could lead you to a fake website. Don’t respond to messages or phone calls that you don’t recognise either.

Report a suspicious email

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@iombank.com.

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154. From abroad please telephone +44 1268 500874.

Reporting a suspicious text message

If you have received a suspicious text message referring to Isle of Man Bank, please forward the text to us at +44 7860 009378.

Standard network rates apply. Please contact your network provider for more information on charges.

Only download apps from an official app store

Keep your device's operating system up to date

Don’t ignore those reminders to update your phone. Software updates are often released to improve the security of your device. Keeping these updated will mean your phone has the latest defences against any malicious attempts.

We are always improving our mobile app with new features and the latest security software, so make sure you click the update button when you get an alert. Remember to only download the app or update from an official app store.

Don’t ignore those reminders to update your phone

Mobile app available to customers aged 11+ with compatible iOS and Android devices and an Isle of Man, UK or international mobile number in specific countries.

How we keep our mobile app secure

We have a secure registration process Close

Making sure it's you registering your details

Before you can use our mobile app we validate your details to ensure you are protected from fraudsters trying to register on your behalf. We'll ask you to confirm your online banking customer number and your partial PIN and password.

Your fingerprint or face is your log in Close

Making sure your log in is secure

Our app leads the way when it comes to security and technology. You can log into our app with just your fingerprint, or even just by looking at your phone, depending on the phone you have.

And, unlike a password, you can never forget your fingerprint or face. If you'd rather stick with a passcode, don't worry. You can still set up a six-digit passcode to log in securely.

Apple Touch ID and Face ID available on selected Apple devices. Android Fingerprint available on selected Android devices.

Regular testing by independent experts Close

We take security and the protection of your money seriously

We get independent experts to regularly test, update and confirm that our systems meet the highest standards of security you expect from our other services.

We protect you with additional security Close

Additional authentication before you make a first time payment

Before any money is paid out of your account using the mobile banking app e.g. Pay Someone New, Pay Your Contacts or Get Cash, you must complete a second authentication process. You will only be asked to do this once. You will be prompted the first time you select to make a payment out of your account.

The app will send an activation code via a text message to the mobile number held on our systems, when you receive the code you must re-enter it into the app to active your 'Level 2' services and continue the payment.

Important information

If you have recently changed your mobile number or online banking PIN & password then you must wait 3 days before you can activate your 'Level 2' services.

Sophisticated levels of encryption Close

Making sure you're safe when using the app

Whenever you use our mobile app we encrypt all information which gets sent from your device to us.

Encryption is a process of encoding communication which makes it unreadable to a fraudster, should they try to intercept the traffic. This encoded information can only be decrypted by our servers.

Bank securely while on the move

As mobile usage grows, enhanced mobile security is essential

Tips to keep your mobile safe

Don't share your mobile app security details with anyone

Advise us if you receive suspicious calls, texts or emails

Only download apps from an official app store

Keep your device's operating system up to date

Don’t ignore those reminders to update your phone

How we keep our mobile app secure

Something else we can help you with?