Want to make a complaint?
We try to give you the best possible service but occasionally we don’t get things right. If you feel our service could be better, let us know.
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How can we help you?
Contact us
Chat to us online
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
To chat with Cora, select 'Chat to Cora' at the bottom right-hand side of most webpages.
Day-to-day contacts
Other ways to contact us
Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.
Get help in an emergency
Book a branch or video appointment
Book a video banking or branch appointment with one of our team for the following services:
- A Financial Health Check
- Open a current account or savings account
- Discuss lending options
- Digital drop-in session
- A general enquiry about your account
Once you’ve booked your appointment, we’ll phone you within 24 hours to confirm the details and check whether you’d like to use the video banking or in person option.
Video Banking is available during branch opening hours subject to staff availability. Internet connection and video capable device required. Video Banking calls may be recorded.
Received great service from us?
We're pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
Want to leave us some feedback?
You can use our online form to give us some feedback. We're always looking for ways to improve so your feedback is important to us.