Your Gold account benefits includes travel insurance provided by AWP P&C SA and administered in the UK by Allianz Assistance.
For full details on what’s covered and any exclusions, please refer to our insurance guides.
Emergency medical assistance and claims
If you are injured or ill while you are away, please contact us on:
020 3433 3989
From abroad: +44 (0) 20 3433 3989
email: medicalassistanceuk@allianz.com
Lines are open 24 hours a day, 365 days a year. Calls may be recorded.
Non-emergency claims
For claims that are not urgent, please reach out to us:
023 9267 6061
From abroad: +44 (0) 23 9267 6061
email: iombank.insurance@allianz-assistance.co.uk
Lines are open 9am to 5pm, Monday to Friday. Calls may be recorded.