Dealing with bereavement

The easiest way to notify us about a bereavement is by using our online form. You can also contact our Bereavement Team by phone, post, or email.

We will ask you for the following details:

• Your name, address and contact details.
• The full name, address and bank details of the deceased.
• The date of death.

If you already have a bank account with us, please let us know.

Once we receive these details, a member of our bereavement team will get in touch with you to explain the next steps.

Notify us about a bereavement

If we need to verify your identity, we will require:

• Current photo ID: A clear and readable document, showing your full legal name.
• Proof of address: A PDF of a recent statement or e-bill, dated within the last 6 months.
• Your signature: Your signature in black ink on plain white paper.

We'll need the following documents and information:

• The deceased’s sort code and account number(s) with us.
• A certified copy of the Death Certificate.

Depending on the circumstances of the deceased, we may require additional documents:

• Letter of administration or solicitor’s letter: This legal document from a court or solicitor allows someone to manage the estate of a deceased person without a will.
• Certified copy of the Will.
• Grant of Probate: This legal document allows the executor to manage the deceased’s estate.
• Indemnity form: This document protects against any claims on the estate.

If you need to send us any documents, please include your contact details and send them to:

Isle of Man Bank
PO Box 13
Douglas
Isle of Man, IM99 1AN

Email: bereavementteam@natwestint.com

Once we are notified of a bereavement, we will freeze any sole accounts in the deceased’s name. This prevents any payments from being made into or out of the account.

For joint accounts, we will transfer the account to the name of the remaining party or parties after we have received the death certificate. We will also complete a review of any joint facilities associated with the account.

If you've applied for Grant of Probate, we will need some details about the person obtaining it.

Please provide the following information:

• Full name and address of the Administrator/Executor.
• Relationship to the deceased of the Administrator/Executor.
• Sort code and account number of the Administrator/Executor (if they bank with us).
• Name of the Advocate/Solicitor or Firm.

The Bank will usually require to see the Grant of Probate however, this may not be required for smaller estates. We can confirm these details when we contact you to discuss the next steps.

Yes, we can help you open an executor account to manage payments for the estate. To get started, please visit one of our branches with the following documents:

• Probate document: This confirms your appointment as the Executor.
• Proof of identity: A valid form of ID.
• Proof of address: A recent statement or utility bill.

We will set up a Select account for you, which includes a debit card, cheque book, and online banking. Please keep in mind that this is subject to your country of residency.

In most cases, we can pay the funeral bill directly from the deceased’s accounts. However, it’s best to contact our Bereavements Team to confirm.

For residents of the Isle of Man, we can also pay the Grant of Probate fee directly to the Isle of Man Government.