What to do when someone dies

Dealing with bereavement

Helping you at this difficult time

We're sorry to hear about your recent loss and we offer our sympathies at this difficult time. 

We have a dedicated bereavement team to support you. The quickest and easiest way to let us know you've lost someone is by using our online form.

Our bereavement guide

To help you manage things as smoothly and easily as possible at this difficult time.

  1. Obtain a death certificate or the local equivalent

    If the death was expected, the GP will issue a death certificate stating the cause of death. If the death was unexpected, the GP may need to report the death to the local coroner and it may take longer for the death certificate (or a coroner’s report) to be issued.

    You’ll need a death certificate to register the death, but you may be able to get an interim certificate from the coroner.

  2. Register the death

    Legally, a death needs to be registered within 5 days in the Isle of Man though this may be different if the local coroner is investigating it. A local funeral director will also be able to help you.

    More information is available by visiting the government website for the relevant jurisdiction:

    Isle of Man Government (opens in a new window)

  3. Find the paperwork

    The person may have included details about the type of funeral they wanted in their will, and it may also tell you if they’ve made any arrangements to pay for it.  It may be with a lawyer, or a family member might know where it is.

    If there’s no will

    This is called ‘dying intestate’ and means that the deceased’s estate is likely to take longer to be wound up.

    If there's anything complex in the deceased’s financial, business or family affairs, it’s best to take advice from a lawyer experienced in probate law.

    Where can I find an Isle of Man lawyer?

    The Isle of Man Law Society (opens in a new window)

  4. Arrange the funeral

    You can start arranging the funeral straight away. Most people pay a funeral director to organise it, however you can do it yourself. If using a funeral director, you should get more than one quote to compare prices, as they will vary.

    For those on low incomes, you could apply to your local authorities who may provide help towards paying for the funeral.

  5. Tell organisations that need to know

    Contact the deceased's bank, mortgage lender or landlord, insurance companies, pension provider and utility companies as soon as possible. It’s also a good idea to redirect any post by contacting your local mail provider.

How do I let you know that someone has died?

The best way to let us know about a bereavement is to use our online form however you can contact our bereavement team by phone, post or email.

Before you start to fill out the form, you will need to have the following details:

  • Your full name, address and contact telephone number
  • Your sort code and account number (if you hold an account with us)
  • The full name and address of the deceased
  • The sort code and account number of the deceased
  • The Date of Death

Once we have received the completed online form, one of our bereavement team will be in touch with you to explain the next steps.

Contact the team by phone or by post

By telephone

01624 637023

Call +44 (0) 1624 637023 from abroad

Using Relay UK? Call 18001 01624 637023

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

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Sending documents to us?

If you are sending us any documents, please include your contact details and send them to:

Isle of Man Bank
PO Box 13
Isle of Man, IM99 1AN

Free help from MoneyHelper

MoneyHelper offers guides to help you deal with financial matters after someone passes away, from paying for the funeral to looking after the paperwork and household bills.

Please note that some information may vary according to your jurisdiction.