Mobile app
Service working normally
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Service status
Find out how our services are running
Our services
Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.
Planned upgrades
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside these times, we will provide an update below and give you the specific times and services affected.
Online banking
Service working normally
Websites
Service working normally
Cora and Web chat
Service working normally
Payments
Service working normally
Debit cards
Service working normally
ATMs
Service update
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our cash machines for approximately 2 hours between 01:00am and 03:00am on Tuesday 20th May 2025. This means that during this time access to cash and all other services will be unavailable at our ATMs.
Debit card holders will not be able to use cash machines of other financial institutions.
Credit card holders will be able to use cash machines of other financial institutions.
‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
Telephone services
Service working normally
You can access banking services through our digital channels, online banking or our mobile app.
Mobile branch
Penny off road week commencing 19th May
Due to some technical issues Penny will be off the road week commencing 19th May. We’ll let you know when she’s back making her usual stops. Sorry for any inconvenience.