Service status

Find out how our services are running

Our services

Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.

Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information on how we can support you on our coronavirus support hub.

Flybe Ceased Trading

Flybe ceased trading on Thursday 5th March and have now entered administration. As a result we are currently experiencing higher than normal call volumes. 

If you booked flights with Flybe please follow the guidance below.

  • If you’re currently on a trip please contact Flybe for further guidance.
  • If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.
  • If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.

Planned updates

In order to keep our systems up to date we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we aim to do this in the early hours of the morning.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

Online and mobile services

Mobile App

Service working normally


Online Banking

Service working normally



Service working normally


Payments and card services


Service working normally


Debit Cards

Service working normally


Branch, ATMs and telephone Services


Limited service with some branch closures. Full details are available via our Branch Locator.



Service working normally


Telephone Services

Extremely high call volumes. Alternative ways to contact us are available on our coronavirus support hub.


Something else we can help you with?