Service status

Find out how our services are running

Our services

Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.

Planned upgrades

In order to keep our systems up to date we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we aim to do this in the early hours of the morning.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.

Online and mobile services

Mobile app

Service working normally

Online banking

Service working normally


Service working normally

Web chat

Service working normally

Payments and card services


Service working normally

Debit cards

Service working normally

Branch, ATMs and telephone Services


Service working normally


Service working normally

Telephone services

Service working normally

You can access banking services through our digital channels, online banking or our mobile app.

Mobile branch

Temporary Route Change for Laxey customers

From 9 January to 31 March, Penny won’t stop at Laxey as parking is suspended due to roadworks.

To help Laxey customers, we'll extend our Monday stop at Onchan, 10:45am to 3:15pm.

Something else we can help you with?