Service status

Find out how our services are running

Our services

Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.

Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information on how we can support you on our coronavirus support hub.

Planned updates

In order to keep our systems up to date we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we aim to do this in the early hours of the morning.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.

Online and mobile services

Mobile app

Service working normally

Online banking

Service working normally


Service working normally


Service working normally

Payments and card services


Service working normally

Debit cards

Service working normally

Branch, ATMs and telephone Services


Service working normally


Service working normally

Telephone services

Service working normally

We are currently experiencing higher than normal call volumes. Due to the number of calls we are receiving your line may be silent while waiting. You can continue to access banking services through our other channels including online, mobile, ATMs, and telephone banking.

Visit our Coronavirus support page for additional support and guidance.

Something else we can help you with?