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Accessibility

Making our services available to everyone

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Banking My Way
Find out how we can help
Our accessible debit card

Banking My Way

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. This information is used to ensure that we tailor our services and communicate with you in a way that suits you best.

This is then shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us. You can record this through online banking or with our colleagues in branches or telephony teams.

More about Banking My Way

How can we help?

In branch

Mobility

We're always looking to improve our branches to make access easier for everyone. We assess our branches physical accessibility and look for improvement opportunities as part of future refurbishment schemes.

Hearing

We have audio induction loops installed on some counter positions and a portable induction loop that can be used during meetings and interviews. Ask in your local branch which services are available.

Cash machines

Mobility

Where possible, our new cash machines have been installed at a height suitable for wheelchair access.

Sight

Our new cash machines have features to help our visually impaired customers, including: raised dot on the number 5, coloured keys for 'entry' and 'error', depression in the centre of all keys making them easier to press. All our cash machines have audible tone prompts after each key depression.

Correspondence

Sight

Let us know if you'd like your correspondence and statements in Braille, large print or on audiotape.

Online

Screen reader

Our website and online banking should work with all major screen reader software.

Mobile users

Our website will work with the accessibility options in iOS and Android for tablet and mobile users.

Website shortcut keys

We have a number of shortcuts for our website and online banking services.

Our accessible debit card

We provide all our personal and premier customers with an accessible debit card. It’s been specially designed to be easier to use, especially if you have accessibility needs.

The card has several features:

  • A notch carved out of the side of the card, to help you work out which way round to insert your card into a cash machine or card reader.
  • A series of raised dots or lines, so you’ll know which card is your Isle of Man Bank card.
  • Telephone numbers on the back of the card are 50% larger to make reading easier.
Order a replacement debit card

Something else we can help you with?