We're committed to providing excellent service to everyone. We recognise that our customers have a range of needs and we're working with various groups to make sure that our services and products are completely accessible.
We're making our mobile app, website and online services accessible with features like:
You can also get additional support for your banking with the Banking My Way toolkit in the mobile app and online banking.
Banking My Way is our free service to support you in making banking easier online and when you interact with us.
You can record information about the support or adjustments you need using the app, online banking or with our team in branch or over the phone.
We have hearing induction loops in all of our branches, in addition to providing fixed loops on some of our counter positions.
Where possible, our newer cash machines have been installed at a height suitable for wheelchair access.
All of our cash machines have audible tone prompts after each key depression. The keyboards on our new cash machines also have the following features:
We've introduced Talking ATMs (TATMs). Anyone can use this functionality, and it's designed to help visually impaired customers use ATMs safely and securely.
You can speak to a member of staff in branch to request any of these services.
You can speak to a member of staff in branch to request any of these services.
We provide all our personal and premier customers with an accessible debit card. It’s been specially designed to be easier to use, especially if you have accessibility needs.
The card has several features:
