Talk to us
Overview
Although there's a lot you can do yourself through online banking or our mobile app, sometimes you just need to speak to us! If you can't make it to a branch, you can contact us by phone or through an online webchat.
Branch banking
You can speak to us or book an appointment to discuss applying for accounts or services.
Branches are open Monday to Tuesday 9:30am - 4:30pm, Wednesday 10am - 4:30pm and Thursday to Friday 9:30am - 4:30pm (except public holidays). Calls may be recorded.
On the phone
Call our Telephone banking team on:
01624 637000
Call +44 (0) 1624 637000 from abroad
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.
Webchat
Our webchat service is available to customers logged into online banking.
You can talk to the webchat team about:
- Your account
- Your online service
- Your mobile banking app
- Making a complaint
You can also send messages to an agent through our mobile app. An agent will respond to your query within 2 working hours. You will receive an SMS notification when your response is available, which you can view within the 'Message Us' section of the Isle of Man Bank app.