Overlay
Ways to Bank

Talk to us

Overview

Although there's a lot you can do yourself through online banking or our mobile app, sometimes you just need to speak to us! If you can't make it to a branch, you can contact us by phone or through an online webchat.

Branch banking

The personal touch

Our branches are open from 9.30 a.m. to 4.30 p.m. Monday-Friday.

You can speak to a Customer Service Officer, a TechXpert, or you can book an appointment with a Customer Advisor to discuss applying for new accounts or services.

On the phone

Give us a ring

Not near a branch? Why not call our telephone banking team on:

01624 637000
Call +44 (0) 1624 637000 from abroad

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Webchat

Help at your fingertips
Our handy webchat service is available to customers logged into online banking or looking for help on relevant Support Centre pages.
 
You can talk to the webchat team about any of these topics:
  • Your account
  • Your online service
  • Your mobile banking app
  • Making a complaint

You can also send messages to an agent through our mobile app.

An agent will respond to your query within 2 working hours. You will receive an SMS notification when your response is available, which you can view within the 'Message Us' section of the Isle of Man Bank app.

Something else we can help you with?