Freeze your debit card using our app or online banking

Within our mobile app you can instantly freeze all types of debit card transactions or block only certain transaction types i.e. contactless.

How to freeze or unfreeze your debit card

To freeze your debit card in the mobile app, all you need to do is:

• Open up the mobile app
  
• Select the account with the debit card you wish to freeze
• Select ‘Manage my card & Apple Pay/Google Pay’
• Activate the ‘Card freeze’ toggle to block the card

This stops any cash withdrawals or payments being made with your debit card. If you find your debit card, you can remove the freeze by deactivating the ‘Card freeze’ toggle.

If your debit card has been stolen or you think someone may have access to your card PIN, please freeze the card then contact us so that we can cancel the card and issue you with a new PIN.

How to block or unblock payment types on your debit card

You can choose to toggle on / off certain payment types preventing payments of that type. You can choose any combination of these card payment controls:

• Contactless
• In-person
• Online and Telephone
• Subscriptions
• Gambling Merchants
• International

To block certain payment types:

• Open up the mobile app
  
• Select the account with the debit card you wish to restrict
• Select ‘Manage my card & Apple Pay/Google Pay’
• Choose ‘Card payment controls’
• Toggle on / off the required restrictions

To freeze your debit card in online banking, all you need to do is:

• Log in to online banking
• Select ‘Cards’ from the main menu
• In the ‘Manage your debit card’ section, select ‘Freeze/Unfreeze card’
• From the list of debit cards, select the required card and click the ‘Freeze card’ button

This stops any cash withdrawals or payments being made with your debit card. If you find your debit card, you can remove the freeze by clicking the ‘Unfreeze card’ button.

If your debit card has been stolen or you think someone may have access to your card PIN, please freeze the card then contact us so that we can cancel the card and issue you with a new PIN.