How do I cancel a standing order?

To cancel a standing order online or on your mobile app you will need to give us 2 working days notice.

For example: If a payment is due to leave your account on a Friday, the final opportunity to cancel the standing order is by close of business on Wednesday.

 

How to cancel a standing order using your mobile app

• Log in to your mobile app.
• Tap ‘Payments’ on the bottom of the home screen.
• Make sure the account displayed is the one used for the standing order. You can swipe to change accounts or tap 'Change account'.
• Tap ‘Regular payments’.
• Select ‘Standing Orders’.
• Tap on the standing order you wish to cancel.
• Choose ‘Cancel Standing order'.
• Confirm your choice by clicking 'Yes, cancel standing order'.
• You will receive a notification confirming that the standing order has been cancelled.

 

How to cancel a standing order using Online banking

• Log in to Online banking at www.onlinebanking.iombank.com/login (opens in a new window).
• In the main menu, select 'Payments & transfers'.
• Click on the 'Standing orders' tab.
• Choose the account where the standing order is set up.
• Click on 'Manage standing orders'.
• Find and select the standing order you want to cancel.
• Click 'Cancel standing order'.
• Confirm your choice by clicking 'Cancel standing order' again.
• You will receive a notification confirming that the standing order has been cancelled.