How do I cancel a standing order?
To cancel a standing order online or on your mobile app you will need to give us 2 working days notice.
For example: If a payment is due to leave your account on a Friday, the final opportunity to cancel the standing order is by close of business on Wednesday.
Cancelling a standing order using your mobile app
- Login to your mobile app
- Tap ‘Payments’ on the bottom of the home screen
- Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
- Tap ‘Regular payments’
- Choose ‘Standing orders’
- Tap on the standing order you wish to cancel
- Choose ‘Cancel Standing order'
Cancelling a standing order using online banking
- Log in to Online banking at www.onlinebanking.iombank.com (opens in a new window)
- Click the 'Payments & transfers' link.
- Under Standing orders click 'Manage standing orders'.
- You will now see all the standing orders you currently have set up.
- Select a standing order and click 'Cancel standing order', then check the details and 'Cancel standing order' to cancel it.
- You will then see a notification confirming cancellation of the standing order.
You can cancel a standing order online up to 2 working days before it's due out.