I have received my replacement Debit Mastercard® and it's not working.

First, check that you haven't frozen your debit card. You can do this using our mobile app or Online banking:

If your debit card is still not working then please contact us.

You can get in touch by calling:

01624 637000

Call +44 (0) 1624 637000 from abroad

Using Relay UK? Call 18001 01624 637000

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Other help and support