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What is my Online banking Mailbox and how do I access it?

What is my Online banking Mailbox and how do I access it?

Your Online banking Mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.

View/download/print items in the Online banking Mailbox

  1. Log into Online banking
  2. Select 'Mailbox' in the main menu
  3. A list of items in your Mailbox will be displayed
  4. If you select the relevant mail item you wish to view or print, you will see details for this mail item displayed in the right hand side of the screen
  5. Select the 'Open document' button
  6. The mail item will download automatically to your device. You can then access it by following your usual steps when accessing downloaded items on your device for viewing or printing

Archive items in the Online banking Mailbox

  1. If you select the relevant mail item you wish to archive, you will see details for this mail item displayed in the right hand side of the screen
  2. Select the 'Archive' link

 

You can get in touch by calling:

01624 637000

Call +44 (0) 1624 637000 from abroad

Using Relay UK? Call 18001 01624 637000

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Mobile App

Mobile App

Click on "Alerts" (the bell icon) on the top right of the screen and go to Mailbox.

Online banking

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

what-is-my-ebanking-mailbox-and-how-do-i-access-it-1

Please note, your Online banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us(opens in a new window).

Other help and support