When will I receive a regular payment activity alert?
The regular payment activity alert will be sent to you if a new standing order is setup or an existing standing order is amended on your account.
The alert will be sent to the device that we have on our records. Dependent on network and whether your phone is on you should receive the alert after the regular payment activity on the next working day.
If you have provided us with a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider then you will automatically receive activity alerts. If you have not yet provided us with your mobile number you can do this using Online banking, telephone banking or by visiting one of our branches.
The easiest way to amend your alert preferences is in the 'Alerts' section of Online banking. You can also manage your alerts by visiting one of our branches.
If you have received a regular payment activity alert and you don't recognise the transaction or the activity on your account please contact telephone banking immediately.
You can get in touch by calling:
01624 637000
Call +44 (0) 1624 637000 from abroad
Using Relay UK? Call 18001 01624 637000
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.