What should I do if my card is not working?

There may be a number of reasons that your debit or online banking card is not working. To help you as quickly as possible, we need you to log into online banking or mobile app and chat to Cora.

Online banking

• Log into online banking
• From your home screen, click 'chat to Cora' to start a chat
• Type 'Card not working'

Mobile app

• Go to the home screen of your mobile banking app
• Tap 'Help' at the bottom of the screen
• Choose 'Chat to Cora' to start a chat
• Type 'Card not working'

If you're unable to log in, please chat to Cora using the button below.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.