All customers aged 16 and over can use Banking My Way. Details can be added by you in Online banking or by us when you visit our branches or speak to our Customer Contact teams.
The options that can be selected for ‘About Me’ and for ‘Support Me’ here(opens in a new window).
We will review your Banking My Way details every 12 months.
12 months after you last updated Banking My Way you will be invited to confirm that the information is still up-to-date in your Online banking, visit a branch or call our Customer Contact centre.
You can also make amendments at any time through Online banking or contacting us in a Branch or phoning our Customer Contact Centre.
Our systems will update within a 24 hr period.
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
