If you want to set up or amend a payee on your Online banking service you will need your mobile app if you are registered for Biometrics or a a card-reader. However you don't need your card-reader to arrange a payment to someone that you have paid previously using Online banking.
To make future online payments we would suggest you check if you are eligible to register for biometrics on the mobile app or order a card-reader.
In the meantime here are some alternative payment options you might consider:
If your Telephone Banking and Online banking service is fully activated you can set-up and make a payment by phone.
You can get in touch by calling:
01624 637000
Call +44 (0) 1624 637000 from abroad
Using Relay UK? Call 18001 01624 637000
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
You can make a payment at a branch. Remember to take your debit card and proof of ID with you.
Looking for your nearest branch?
Find your nearest branch using our branch locator.
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
