How do I order a new, replacement or additional card-reader?
If you have never ordered a card reader, or if your existing card reader is lost, damaged, or has no battery power, you can request a new one through Online banking. Your replacement will usually arrive within 10–15 working days, but please allow up to 15 working days for delivery.
To order a card reader:
- Log in to Online banking at www.onlinebanking.iombank.com/login (opens in a new window).
- From the menu, select 'Security'.
- Under 'Using a card reader', choose 'Order a card reader'.
- Follow the on-screen instructions to complete your order.