Overlay
Support Centre

How can we help?

Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information on how we can support you on our coronavirus support hub.

Our most requested support pages

Contact us

A full list of our contact details to help you find the right person to speak to.

Report fraud

Our 24/7 fraud support service and retailer list to review your transactions.

Bereavement

Our bereavement service guide to help you manage things as smoothly as possible.

Assistance with financial difficulties

Get support for a variety of complex financial situations.

Accessibility

We're working to make our services accessible to everyone. Find out how we can make your banking more convenient.

Useful forms

A list of our forms; from making a payment to updating your address or person details.
 

Service status

You can use this page to see when we'll be making updates to our services. You can also check if any of our services are experiencing issues.

Banking securely

Spotting common scams

We've pulled together a list of common scams; including what they're called, what they are and ways to keep yourself safe from them.

Our secure banking promise

Whether you’re banking online or using our Mobile Banking app, rest assured we put your safety and security first with our Secure Banking Promise.

Anti-malware protection

We've partnered with Malwarebytes to offer a free license for Malwarebytes Premium; a cybersecurity detection and protection app for your devices.

Give your feedback

We're here to listen to your feedback - whether that's to say we've done something well or to bring something to our attention to improve on.

Tools to manage your money

Our mobile banking app

24/7 banking from the palm of your hand

Debit card payment disputes

Helping you resolve your debit card payment issues

Creating an online savings goal

Start tracking your savings to reach your life goals

Banking My Way

Tell us how we can support you.

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.

You can record this through Online Banking or with our colleagues in branches or telephony teams.

Travel and international payments

Whether you're going on holiday or travelling on business you can find information about currency, using your card abroad and sending or receiving money internationally here.

Something else we can help you with?