Support Centre

How can we help?

Popular support webpages

Contact us

A full list of our contact details to help you find the right person to speak to.

Report fraud

Our 24/7 fraud support service and retailer list to review your transactions.

Bereavement support

Our bereavement service guide to help you manage things as smoothly as possible.

Financial difficulties

Here to support you if you’re experiencing financial difficulty or concerned about your finances.


We're working to make our services accessible to everyone to make your banking more convenient.

Useful forms

A list of forms to help you make a payment, update your address or change your personal details.

Service status

You can use this page to see when we'll be making updates to our services. You can also check if any of our services are experiencing issues.

Banking securely

Spotting common scams

We've pulled together a list of common scams; including what they're called, what they are and ways to keep yourself safe from them.

Secure banking promise

Whether you’re banking online or using our mobile banking app, rest assured we put your safety and security first with our Secure Banking Promise.

Anti-malware protection

We've partnered with Malwarebytes to offer a free license for Malwarebytes Premium; a cybersecurity detection and protection app for your devices.

Give your feedback

We're here to listen to your feedback - whether that's to say we've done something well or to bring something to our attention to improve on.

Helping you manage your banking

Our mobile banking app is secure and easy to use

Manage your day to day banking and stay in control of your money, all from the palm of your hand.

Resolve a debit card payment disputes

We’ve created an online card payment dispute form to help you resolve debit card payment issues.

Creating an online savings goal

Our savings goal tool can help you understand how much you need to save to progress towards your goal.

Closing your account with us

Whether you're moving your banking elsewhere or simply tidying up accounts that you no longer use, you can now request to close your account online.

Support using your debit card

From your debit card features to ordering a replacement or letting us know you're using it abroad, a one-stop shop for debit card support.

Your new Debit Mastercard

We’re switching our debit cards over from Visa to Mastercard. Don't worry, your account will remain the same and will work in the same way as your old one.

Your replacement card will be made from 86% recycled plastic.

Need additional support?

Do you need additional support with banking because of a disability, a health condition or as your circumstances have changed? Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier for you.

Travel and international payments

Whether you're going on holiday or travelling on business you can find information about currency, using your card abroad and sending or receiving money internationally here.

Something else we can help you with?