Spotting scams

Direct debit scams

What's a direct debit scam?

You’ll see an advert or be contacted on social media about making some quick, easy money by claiming back refunds on your direct debits via your bank. The criminals will ask for your personal details, which they’ll use to make a direct debit refund request with the bank.

They'll take a cut of the refund as payment for letting you know about the service. Unfortunately you’ll still owe the money to your service provider because this was a false claim, plus whatever you owe as a result of the scam. You’re also left out of pocket from the ‘fee’ you paid to the criminals.

Tips on how to spot a direct debit scam

  • Watch out for approaches or adverts on social media offering schemes to make quick, easy money – these are a scam.
  • Criminals will ask you to lie to the bank regarding any payment requests. If you’re being told to lie to the bank, it’s a scam.

Steps to protect yourself

  1. 01

    Never reveal your bank account information, including login details, passwords, or One-Time passcodes, to anyone.

  2. 02

    Remember, if a deal sounds too good to be true it probably is.

  3. 03

    If you feel like you're being rushed or forced into giving your personal information, you can always refuse or ignore the request.

How to report fraud

If you think you may have been victim of atm fraud then we're here to help. 

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