Online banking

Here's what you'll find in the 'Account summary' section:

• Your current accounts, savings and loan accounts, all in one place
• Recent transactions on every account
• A transfer button to quickly move money between your accounts

Here's what you'll find in the 'Payments and transfers' section:

• Move money between your accounts and make transfers to third parties, including international
• Manage payees
• Manage personal payment limits
• Schedule future dates payments
• Manage direct debits or set up and cancel standing orders
• Order replacement cheque books or paying in books

Some services may require you to order and activate a card reader. Alternatively, you can register for the biometrics approval feature via our app and use your face to authorise online banking transactions.

More about biometrics approval

Here's what you can do in the 'Alerts' section:

• Your balance goes below or above a certain amount
• You update your address or contact details
• You set up or amend a standing order
• A new card or PIN is issued

The Alerts service is available to mobile phones registered with a UK, Channel Islands or Isle of Man mobile phone provider.

In the ‘Statements’ section you can:

• View and search 7 years of transactions
• Opt in to paperless statements for your accounts
• View your bank correspondence in the secure mailbox
• Download your statements

How do I change to paperless statements?

Your statement & transactions explained

You can let us know online that you’re going on holiday if you plan to use your card aboard. This will let us notify our transaction monitoring systems and significantly reduce the likelihood of your transaction being blocked.

You’ll need to be logged into online banking and select ‘Need help’ from the left-hand menu to start an online chat with us.

You can also notify us of your travel plans in our mobile app.

How do I register my travel plans?