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Frequently asked questions

Understanding your statement

What is a statement?

Your statement is a record of the balance in a bank account and the amounts that have been paid into it and withdrawn from it, known as transactions. Your statement will show your balance at a given time and the money you have available to take out of the account.

You can view, search or download your latest statements, balance and transactions when you log into online banking or our mobile banking app. You can also receive you statement by post on a regular basis.

A guide to the abbreviations on your statement

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