Updates to Gold travel insurance
Working with our Travel Insurer provider Allianz we have made improvements to your travel insurance cover for claims arising from epidemic or pandemic diseases.
What does this additional cover provide?
For trips taking place from 4 July 2020, where you’re travelling to a country that’s on the The Foreign and Commonwealth Office (FCO) exempt countries and territories list, you’ll now have cover for:
- medical cover if you contract COVID-19
- cover for additional expenses incurred if you are required to quarantine on medical advice during your trip
- cancellation and curtailment cover if you or a travelling companion are refused boarding of your flight due to having symptoms of COVID-19 or a close family member contract COVID-19 or where you or a travelling companion are advised to self-isolate when you’re due to travel.
This cover applies to trips that you have already booked and for new bookings.
All your travel insurance documents in one place
Travel insurance contacts
Emergency medical assistance and claims
If you are injured or ill while you are away, please contact:
Emergency Assistance Service:
020 8763 3046
+44 (0) 20 8763 3046
Lines are open 24 hours a day, 365 days a year.
Non-emergency assistance and claims
For non-emergency claims, please contact:
023 9267 6061
+44 (0) 23 9267 6061
Lines are open 9am to 5pm, Monday to Friday.