Our digital identification partner

Making it easier to open an account with us

Secure identity verification

When you choose to open an account with us, we have to confirm your identity to make sure we’re opening the account for the right person.

Through our security partner, Mitek, we can now safely verify your identity without you needing to visit one of our physical branch locations or asking a professional to stamp and verify your photographic ID documents.

Download our Mitek information document

Why do we use Mitek?

We want to get your account up and running as soon as possible, so if we can, we'll ask you to upload some documents as part of your application. This is important, as it helps us check you are who you say you are.

We usually ask for:

  • Photo ID, such as a Drivers licence or Passport.
  • A short video or selfie to compare with your photo ID.
  • Bank e-statements or utility e-bill

How does it work?

Mitek can quickly and safely verify people from all over the world using digital footprints, ID document authentication and facial biometrics. It’s not only safer, it also speeds up the application process meaning your account is opened faster.

Step 1

We'll tell you what documents we need

As part of your application for a new account, we'll tell you exactly what documents we need to open your account. 

Step 2

Take a selfie video of your face

We'll ask you to enable access to your mobile device camera and record a short video of your face movements.

Step 3

Take a photo of your ID document

We’ll prompt you to take a photo of the document(s) we need to prove your ID and address, such as your passport.

Common questions

Something else we can help you with?