Frequently asked questions about Banking My Way

Banking My Way

Banking My Way is a voluntary, opt-in, service that allows you as a customer to tell us about your requirements for reasonable adjustments to the service we offer. It could be because of a long-term illness that may affect your health, a visual or hearing impairment that impacts how you bank with us, or maybe a sudden change in circumstances.

The requirements can be both physical and non-physical and it is important that we know this information to allow us to offer any support that you need from us to make banking with us as easy and simple as possible.

Frequently asked questions