We're here to help you

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call us and one of our colleagues will answer your call as soon as possible.

To allow us to focus on customers who need us urgently, please avoid calling the line if financial support is not required in the next 72 hrs.

If you have a general question about the support available that is not answered on our Support Centre, please complete our support form and a member of our team will contact you as soon as possible.

Branch opening

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we are unable to provide face to face banking services in all of our branches until further notice.

Please visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

The majority of our Gold account benefits are travel related and, based on current travel restrictions, we have decided to suspend the monthly £18 Gold account fee with immediate effect for all existing Gold account customers.

Whilst the fee is suspended you will still be covered by all the Gold account benefits including the ability to make claims under our travel insurance. We will keep the suspension of the monthly fee under review and will advise you when the fee is reintroduced.

During this period we will not be accepting any new Gold account applications or requests to upgrade accounts to Gold from existing customers.

We're offering mortgage payment breaks of up to 3 months on Isle of Man Bank Mortgages, to support with the impact of coronavirus. You can find out more and enquire about a mortgage payment break here.

We're offering loan payment breaks of up to 3 months on Isle of Man Bank loans, to support with the impact of coronavirus. You can find out more and enquire about a loan payment break here.

From the 3rd April we're giving a three month break from overdraft fees to all our personal customers using their overdraft. You will only pay arranged overdraft interest, as we are suspending all overdraft fees for both arranged and unarranged borrowing.

We understand that, to help pay for the things you need, you may need access to cash but may not have a means of travelling to a branch or cash machine.

We have a team on hand to talk through the options available to you. If you need to access cash but are unable to, please call us on 01624 637290 or complete our support form and we'll be in touch as soon as possible.

Telephone lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.

To help pay for the things you need, without handling cash, the contactless payment limit on all debit cards will be increased from £30 to £45, from 1st April.

Request an increase in your Isle of Man Bank Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, please get in touch.

If you need further assistance with your finances, visit our struggling financially page to explore the different ways we can support you.

We want to reassure you that we are working closely with local government to ensure that you can continue to operate during this difficult time.

Through a Government Disruption Guarantee Scheme, our existing Business Banking customers (Sole Traders, Partnerships, Limited Companies, Charities and Clubs and Societies) can apply for a loan to assist trading through this period. 

We are welcoming interest in the Disruption Guarantee Scheme via our NatWest International brand, therefore clicking below to find out more will take you to the NatWest International website for information.

Your application will be processed with Isle of Man Bank once you have been accepted onto the Scheme.

More about the Disruption Guarantee Scheme

From 6 April 2020 to 30 June 2020 we're giving all business customers with an overdraft up to £5,000 a break from overdraft fees. You can find the full details of this on our business overdraft page.

For Business Banking, Corporate & Commercial and Local Real Estate customers

As part of our commitment to supporting our customers who may be affected by the impact of Coronavirus (COVID-19) we have removed all electronic payment charges for the next 12 months. The new tariff will apply from 9 April 2020 to 8 April 2021.

We’re monitoring the potential impact of Coronavirus (COVID-19) for our customers to ensure we can support them appropriately through any period of disruption, if you have any questions or concerns please do speak to your usual contact at the bank. We’re here to help. 

Tariff for Business Banking, Corporate & Commercial and Local Real Estate customers

Application of charges – Friday 29th May 2020

As per the normal charging cycle on your Business Current Account, charges for the period 4th April – 1stMay will be applied on 29th May. A number of accounts have seen charges accruing since we made electronic payments free of charge on 9th April. Please be advised that any incorrect charges will be refunded on 29th May, it will show as a bank error refund on your account and statement. There is nothing you need to do. If you do have any questions though, please do speak to your usual contact at the bank.

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we are unable to provide face to face banking services in all of our branches until further notice.

Please visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call your usual contact or call us on one of our listed numbers and one of our colleagues will answer your call as soon as possible.