Secure Banking Promise

We put your safety and security first

We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.

Our Secure Banking Promise

Whether you’re banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra security protection

For more tips on staying secure, visit our Security Centre.

Get safety savvy with our top tips

  1. 01

    Your device

    • Keep your computer's security software up to date and run regular security scans
    • If you lose your mobile handset, cancel it with your phone operator as soon as possible
    • Logoff each time you finish using Online Banking and don't leave your computer or mobile device unattended whilst you're using Online or Mobile Banking
  2. 02

    Your details

    • Never give your Online or Mobile Banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes
    • Never log in to Online Banking using your card reader - we will never ask you to
    • Never enter your Online Banking details in full on a computer or mobile device
    • Use strong passwords which are at least 8 characters long; a combination of upper and lower case; and include numbers and symbols
    • If you suspect that someone has got hold of your details, tell us as soon as possible
  3. 03

    Your activity

    • Check that no one's looking over your shoulder when using Online or Mobile Banking in public
    • Public WiFi hotspots are not always secure. Try to access Online / Mobile Banking on safer networks
    • Beware of unsolicited contact (email, phone call, text message, home visit). We will never ask you to pay money away from your account to protect yourself from a fraud
    • Check your account activity regularly and tell us immediately if you notice something unusual