Need to make a complaint?
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.
If you are a Non-Personal customer, please visit the Non-Personal Customer Tax Information Hub.
We are obliged under international tax law to confirm and hold tax information including; where you are resident for tax purposes and your Tax Identification Number (TIN).
As a financial institution, we may be required to identify and report information regarding customers who are tax resident elsewhere to the relevant tax authorities due to obligations under the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS) regimes.
If we do not hold up to date tax information for you, this could lead to us reporting out of date information to tax authorities and inconvenience you.
The letter or email we sent you contains your Customer Reference Number which you'll need in order to complete the form.
It's important that the form is completed fully and that the information you provide is correct.
Give us a call on (0) +44 1624 632374
Lines are open from Monday to Friday 9am - 5pm, except on bank holidays.
If outside these hours please leave a message and we'll contact you as soon as we can. Calls may be recorded.
We're committed to providing excellent service to everyone. We recognise that our customers have a range of needs and we're working with various groups to make sure that our services and products are completely accessible. Contact your local branch or visit our Accessibility Hub to find out more about the services available to you.
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.
You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.