All you need to know about your new Debit Mastercard®

Now and again we review our suppliers to ensure that we're offering you the best experiences and services with us. We’re moving to Mastercard as we think it'll allow us to offer you a better overall service.

This will include perks like Priceless® experiences from priceless.com – well worth checking out to see what might be of interest to you.

When your debit card's due to expire, we'll send you a new one in the post at least one week beforehand.

Your old card will expire on the last of the month on the year printed on the front of your card. This is formatted as 'Expires End MM/YY'.

When you receive your new card you should securely destroy your old one.

We don't automatically replace debit cards if they haven't been used in the last 13 months.

But if you would like a new card, all you need to do is get in touch and we'll replace it for you.

No, the PIN number for your old VISA debit card will be the same as for your new Debit Mastercard.

No, the transaction rates and charges for your Debit Mastercard will be the same as those for your old Visa Debit card. You can visit our account fees and charges page for more information.

Whilst Mastercard is also known for credit cards, this is your replacement NatWest International debit card. It works in the same way as your previous debit card, and can be used around the world wherever you see the Mastercard symbol.

The first thing to make sure is that your card is not frozen, by logging in to the app or online banking. If this is the case, you can unfreeze it there and then. Your card will then be available to use immediately.

Other things to try:

• If the first transaction you attempt to make is a contactless one, you'll need to enter your pin to activate contactless transactions.

If after trouble shooting your card still isn't working, please contact our  telephone banking team or visit a branch.

You can lock or unlock your debit card using the mobile app. It instantly stops the debit card being used by anybody else, giving you time to search for it.

How do I freeze my debit card?

Your old Visa debit card will stop working once you've receive your Debit Mastercard. You'll need to update the card details on your digital wallet and for any other subscriptions you might have.

To use Apple Pay you must be 13 years of age or older. To use Google Pay™ you must be 16 years of age or older. Google Pay™ is a trademark of Google LLC. Some retailer limits might apply.

Yes, however when you're asked to authenticate your identity via one-time passcode or biometrics, you'll be asked to use Mastercard SecureCode. Your rights when disputing a transaction will remain the same.

To find out more about how we protect you from fraud, please visit our Fraud & Security Centre.

You are eligible to claim a refund for any purchase you made using your old Visa debit card per the retailer’s refund policy. The refund should be made to your new Debit Mastercard.

If the retailer says they can’t refund the payment to a different debit card, explain that you received the replacement card from the bank and it’s for the same bank account as the old card.

Refunds on your Debit Mastercard or old Visa debit card will be processed in the same timescale, dependent upon the retailer issuing the refund.