Using your debit card

To activate your debit card, simply use it to make a payment or withdraw cash from an cash machine. If you're an existing customer, remember to destroy your old debit card once the replacement is activated.

Make sure to check that your card details are up-to-date for any website that you use reguarly to pay for goods or services. Don't forget about subcriptions and recurring payments.

The security code is a 3-digit number found on the back of your debit card. Often called the CVV or CVC, it adds a second level of authentication when making online or over-the-phone purchases.

Your debit card will expire on the last day of the month / year printed on the front of your card. This is formatted as 'Expires End MM/YY'.

We'll send you a new debit card one in the post at least one week before your current card is due to expire. When you receive your new debit card you should securely destroy your old one.

The card reveal feature in our mobile app will provide you with your full debit card details, allowing you to continue transacting online while you wait for your card to arrive in the post. You need to be registered for our in app biometrics feature to look up your card details.

To view your full debit card details:

• Log in to the mobile app
• Choose the account with the debit card you want to see
• Select 'Manage my card & Apple Pay' or 'Manage my card & Google Pay'
• Choose on 'See card details'
• Follow the on-screen instructions