eQ Mobile

You'll see all your accounts and balances in the app, including sterling and multi‑currency accounts.

For each account, you can view:

• account short name
• account number
• sort code
• account type
• currency
• BIC
• IBAN.

For multi‑currency accounts, you’ll also see all currencies available for that account.

To refresh your balances, simply pull down on the Accounts & balances screen.

Yes, you can use the app and eQ online banking at the same time.

No, you can only use eQ Mobile on one device at a time.

If you set it up on a new device, it will automatically replace your existing one, so you’ll need to re-register if you switch back.

If you've forgotten your keycode or just want to change it, you can reset it at any time using the Forgotten your keycode option on the log in screen.

For security, you'll need to re‑register your customer numbers using your smartcard and reader.

Yes, you'll just need to download eQ Mobile on your new phone and set it up again.

It’s also a good idea to remove the app from your old device once you’re set up.

Yes, you will need enabled biometrics on your device to use eQ Mobile.

• Face ID and/or Touch ID on compatible Apple devices
• Android Fingerprint on compatible Android devices.

For security, we will ask you to set up both biometrics and a 6-digit keycode during registration.

If you change the biometrics on your device (for example, by adding a new fingerprint), you’ll need to re‑register your customer numbers.

This helps protect your accounts and keep your details secure.

Yes. You can still approve a batch that contains a lapsed payment. All active payments in the batch will be authorised and released. Any payment that has lapsed will need to be re‑entered in eQ online banking before it can be authorised again.