Support for your business

Notify us when someone dies

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Dealing with a loss

Guidance to help you

What we'll need to know

How to contact us

Dealing with a loss in your business?

We’re sorry to hear about your recent loss. Please accept our sympathies during this difficult time.

If a business account holder has passed away, our dedicated bereavement team is here to help make the banking side as straightforward as possible. Once you let us know about the bereavement, you can expect a call or email from our team to guide you through the next steps.

Please note, we will call you from a withheld number. If you’re not sure if the call is genuine, please contact our Bereavement Team.

What type of business is affected?

Sole Trader

If the deceased was the only account holder, please let us know so we can arrange to close the account(s).

Once notified, we'll freeze any sole accounts to prevent payments from going in or out.

What we need from you

We will require the following documents and information:

The original Death Certificate or an official certified copy (or the local equivalent).
The deceased's Isle of Man Bank sort code and account number.

Depending on the estate's value, the jurisdiction or other factors, we may need additional documents. We'll advise you of any further requirements when we contact you to discuss the next steps.

How to notify us of a bereavement

Partnerships

If the deceased had a partnership account, please let us know as soon as possible. You will need to decide whether the business should continue trading.

Depending on your situation, we may be able to convert the account to a sole trader account or add a new partner to maintain the partnership.

We can discuss your options when we get in touch to talk about the next steps.

How to notify us of a bereavement

Limited Company

Once you inform us of the bereavement, our team will contact you to discuss the next steps.

If the sole director has died however the business will continue trading

If the sole director has died, we’ll put a temporary stop on the banking facilities until a new director is appointed.

If the sole director has died and the business will stop trading

If the sole director has passed away, we’ll put a temporary stop on the banking facilities while you and your colleagues work through the closure process.

One or more directors remaining?

If there’s more than one remaining director, your banking facilities will continue as normal.

How to notify us of a bereavement

Limited Liability Partnership

Clubs and Societies

Trusts

What we'll need to know

Before you contact us, please have the following details ready:

Your full name, address, and contact number
The full name and address of the person who has passed away
The sort code and account number of the deceased
The date of death

Have you applied for Grant of Probate?

If you've applied for Grant of Probate, we will need some details about the person obtaining it.

Please provide the following information:

Full name and address of the Administrator/Executor
Relationship to the deceased of the Administrator/Executor
Sort code and account number of the Administrator/Executor (if they bank with us)
Name of the Advocate/Solicitor or Firm

The Bank will usually require to see the Grant of Probate however, this may not be required for smaller estates. We can confirm these details when we contact you to discuss the next steps.

How to let us know about a bereavement

If you've experienced a bereavement, the easiest way to inform us is by using our online form. However, you can also reach out to our bereavement team by phone, post, or email.

Once we've been advised, a member of our bereavement team will get in touch to guide you through the next steps.

Notify us using our online form

The fastest and easiest way to inform us about a bereavement is by notifying us online. You can use our online form to let us know for both business and personal accounts.

You will need to:

Provide your details
Provide the details of the deceased person
Send any documents we need to update or close their accounts

Don’t worry if you don’t have all the documents. Once you’ve submitted the notification, our team will reach out to you to discuss the next steps.

Complete our online bereavment form

Notify us when someone dies

Dealing with a loss in your business?

What type of business is affected?

Sole Trader

Partnerships

Limited Company

Limited Liability Partnership

Clubs and Societies

Trusts

What we'll need to know

Have you applied for Grant of Probate?

How to let us know about a bereavement

Notify us using our online form

How to contact us by phone

How to let us know by email

How to contact us by post