eQ Support Centre

How can we help?

How to log in to eQ

You can use the eQ Mobile app or your smartcard and reader to log in to eQ online banking.

To use the eQ Mobile app, your eQ System Administrator will need to enable the relevant permission on your eQ user profile.

Common questions about eQ

Other questions

Payment questions

eQ scheduled downtime

To allow for regular maintenance, eQ will be unavailable between 5pm and 9pm (UK time) on the following days:

  • Saturday, 13th July 2024
  • Saturday, 10th August 2024
  • Saturday, 14th September 2024
  • Saturday, 12th October 2024
  • Saturday, 9th November 2024

There may be occasions where essential maintenance is required that falls outside of the above schedule. Details for downtime not mentioned above will be communicated in advance in the Communications area within eQ.

We apologise for any inconvenience caused.

eQ terms

These terms apply to eQ, the Electronic Banking Service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank) (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.

The eQ Agreement consists of the Customer's mandate with the Bank (Mandate), the eQ Application Form and these terms.

These terms are in addition to the Bank's Non-personal terms applicable to the Customer's Accounts which also apply to eQ unless derogated from in these terms.

Legal details

The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank). Registered Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 282850. Regulated by the Jersey Financial Services  Commission. Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 637000. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.