Business Support Centre

How can we help you?

Need to get in touch?

Noticed suspicious transactions or need to report a lost debit card? Or maybe you need to talk to us about your bank account. 

All the contact information you need can be found here from emergency contact numbers to making a complaint. 

Staying safe online

Fraud & security

Get help and guidance on banking security
  • Find out how to report a suspicious email or fraud on your bank account
  • Get hints and tips on banking securely online
  • Protect yourself by reading about the latest scams


We recognise that our customers have a range of needs and we've taken steps to make our services available to everyone.

Useful forms

From requesting a payment, standing order amendments or changing your personal details. 

Letting us know you've moved

It is important to make sure we have your up-to-date address details on record. If your address has changed or is about to change, you can let us know using our 'Change of Address - Business Customers' form.

The form can be used to update:

  • Your principal trading address
  • Your preferred correspondence address

for the following types of accounts:

  • Sterling Account(s)
  • Currency Account(s)


N.B. The "Change of Address - Business Customers" form requires a wet signature and cannot be submitted online. Please  return original signed form to your local branches in person or by post.

If your personal address has also changed, you can find intructions on how to update your personal accounts on our Manage Your Details page

Travel and international

Whether you're going on holiday or travelling on business you can find information about currency, using your card abroad and sending or receiving money internationally here.

Something else we can help you with today?