Online Banking

Online Banking comes loaded with benefits. Here are just a few of them:

Pay bills – make a payment, schedule a payment for the future or view a list of recent transactions

Transfer funds – instantly send money between your NatWest International bank accounts, or move money to any other account

Check your statement – view your balance and search your transactions to find the one you need

Go back in time - if you opt for paperless statements, you can get the past seven years' worth of statements online

Manage payments - see all the standing order and direct debit payments that leave your account, and cancel them if you need to

Take care of the admin – order a new cheque or credit book, order a card-reader or activate a debit card

Browser updates

Criminals often seek to exploit security gaps in older browsers, it pays to make sure you have the latest version.

• Internet Explorer
• Firefox
• Safari
• Google Chrome
• Opera

Please note we do not support browser beta versions.

System requirements

We've made sure online banking works with a wide range of PCs and Macs. So the chances are you're ready to start banking online.

First time user

• How do I activate online banking?
• What should I expect?
• Lost your numbers?

Problems logging in

• Forgotten your details

First time user

How do I activate online banking?

Did you enter your Debit Card details during sign-up? You're probably already enjoying the benefits of online banking. Right now you can check your balances, recent transactions and statements in real-time. You can also transfer funds between your NatWest accounts.

If you would like to use online banking to its full potential, you'll need to order a card-reader. This is quick and easy to do.

Simply log in to online banking and select 'Change Settings' and then 'Order Card-Reader'. Once you have activated your Card-Reader you will be able to pay bills, manage standing orders and direct debits, make payments to friends and much more.

If you didn't receive instant access to your accounts, then you will have received a Customer Number and under separate cover an Activation Code in the post.

To activate the full version you need:

• Your Customer Number - A 10-digit number, which includes your date of birth.
• Your Activation Code - You'll receive this in the post shortly. Remember, it's valid for six weeks

Getting started with online banking is as easy as 1, 2, 3:

1. Go to log in (link in the top right-hand corner our website)
2. Enter your 10-digit Customer Number
3. Tick the 'Activation' box

Then all you need to do is follow the on-screen instructions.

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What should I expect?

First of all you need a new password and PIN. You need them each time you log in so make them memorable, but not easy to guess. Try to use a different number to your Debit Card.

Your password must be between six and 20 characters and can contain both letters and numbers.

We will only ask for random characters from your password and PIN when you log in – this keeps you safer online.

Lost your numbers?

If you lose your Activation Code - or it has expired - simply re-submit your details.

If you have lost or forgotten your Customer Number, again just simply re-submit your details.

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Problems logging in

Forgotten your details?

Everyone does it - accidentally pressing the wrong key when logging in. Don't worry - just give it another go, you get two attempts before being locked out.

Need a reminder?

• Your Customer Number - You were given this when you signed up for online banking. It's your date of birth, followed by up to four digits. Can't remember it? Simply re-submit your details and you should be able to access the service straight away.
• Your PIN - You chose this when you registered for online banking. Can't remember it? Simply re-submit your details and you should be able to access the service straight away. Once you receive them, simply set your new PIN online.
• Your Password - This was set by you when you registered. It's between six and 20 characters and may contain both letters and numbers. If you can't remember it, just re-submit your details and you should be able to access the service straight away.

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