Why have I received a new Debit Mastercard®?

Why have I received a new Debit Mastercard®?

We're switching to Mastercard and all our customers will receive a newly designed replacement card. Nothing is changing with your account, and your card will work in just the same way. It's greener too, as it's made from mostly recycled printing and packaging material. There may be a few reasons why you are receiving a new Debit Mastercard®:

  • You are a new customer who has recently applied for a new account with us
  • You are an existing customer who currently holds a Visa Debit Card
  • You have received your Debit Mastercard as a replacement card

Your existing PIN works with your new card. Just make your first payment using your PIN, then you're good to go with contactless. Please update your card details for all your usual online retailers and subscriptions so it's not declined. Don't forget to add your new card to Apple Pay and Google Pay™ too. Some retailer limits might apply.

If you have questions about your new card you will find more information on our Debit Mastercard webpage(opens in a new window).

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