Coronavirus (COVID-19)

Coronavirus (COVID-19)

We are committed to proactively supporting our customers who may be affected by coronavirus (COVID-19). If you have been impacted by coronavirus (COVID-19), we are here to support you with a range of measures including:

  • Proactive support to customers facing financial difficulty from the impacts of coronavirus (COVID-19) through branch, relationship manager or via the telephone
  • Residential mortgage and loan repayment deferral for up to three months
  • Fee-free overdraft facilities and temporary emergency funding

I am self-isolating and I'm worried about visiting my branch. How do I do my banking?

You can use our online banking and/or mobile banking services to manage your accounts, make payments and transfer money. Telephone banking allows you to do your banking without the need to leave home however we are currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

  • How can I pay in a cheque?
    Customer must post any cheques to their local branch and these will be processed as normal.
  • How do I pay cash in?
    If your local branch is temporarily closed as a result of the impact of coronavirus (COVID-19) then we can no longer offer this service.
  • How do we get large amounts of cash out?
    You can request an increase in your Isle of Man Bank debit card cash withdrawal limit of up to £500 to help you access your money. To do this, please get in touch.
  • Will I still receive my card if I opened my account last week? Yes, you’ll still receive your card but due to the impact of coronavirus (COVID-19) on the postal services it may be delayed. If you’re concerned about being impacted financially due to the delay in receiving your card then please get in touch.

Mortgage payment holidays for customers impacted by coronavirus (COVID-19)

If your income has been impacted by coronavirus (COVID-19) and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday.

For more information, please visit our mortgage payment holiday webpage.

Gold account travel insurance

As the situation relating to coronavirus (COVID-19) evolves it is important to consider both the purchase and departure date when ascertaining cover.

How does coronavirus (COVID-19) affect my Gold account travel insurance?

Need further assistance?

If you have any other coronavirus (COVID-19) queries please visit our coronavirus support hub or get in touch.

Other help and support