Talk to us
Although there is a lot you can do yourself through Online Banking, ibanking or our mobile app, sometimes you just need to speak to us! If you can't make it to a branch, you can contact us by phone or through an online webchat.
Our branches are open from 9.30 a.m. to 4.30 p.m. Monday-Friday and some also open on Saturdays.
You can speak to a Customer Service Office, a TechXpert, or you can book an appointment with a Customer Advisor to discuss applying for new accounts or services.
On the phone
Call our Telephone banking team on:
From abroad: +44 1624 637637
To make the most of our Telephone banking you will first need to register for the service. If you are registered for online banking you will automatically be registered for Telephone banking.
Telephone banking is available Monday to Friday 9.00am to 5.00pm except public holidays. Calls may be recorded.
To call us about other issues such as reporting fraud or a lost debit card, please see our useful contact numbers.
Our handy webchat service is available to customers logged into online banking or you can find help on our Support Centre.
You can chat to the webchat team about any of these topics:
- Your account
- Online service
- Mobile app
- Making a complaint
You can also send messages to an agent through our mobile app. An agent will respond to your query within 2 working hours and you will receive an SMS notification when their response is available within the Isle of Man Bank app.