Overlay
Mortgage common questions

Frequently asked questions about mortgages

Common questions about getting a mortgage with us

Common questions about arranging an appointment

Get in touch with our mortgage team

There's a few different ways of getting in touch with us. To start, we'll run through some quick questions to make sure you get the help you need.

What can we help you with today?
Please tell us the nature of your mortgage query.

Applying for a mortgage

It's great that you are interested in applying for a mortgage with us.


Before getting in touch please have the following infomation to hand...

  • 3 months bank statements for any personal or business current accounts you have with other financial institutions
  • 3 recent payslips
  • any existing mortgage statements
  • details of any rental income
  • any credit card or store card statements

Please confirm you have this information to hand before proceeding.

Get in touch

By telephone

Call 01624 637676 and one of our mortgage team can discuss the mortgage application process.

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.
 

Arrange a call back

Complete our call back form to arrange a call at a time that suits you. This will allow you to arrange a phone or branch appointment with a qualified mortgage arranger.

Applying for additional mortgage borrowing

It's great that you are interested in applying for additional mortgage borrowing with us. The first step is to request a callback for a time that suits you.


Please have this information to hand when we call...

  • 3 months bank statements for any personal or business current accounts you have with other financial institutions
  • 3 recent payslips
  • any existing mortgage statements
  • details of any rental income
  • any credit card or store card statements

If you're self employed, a sole trader or a limited company director we'll also need to see:

  • 3 months business bank statements
  • 2 years audited accounts certified by an accountant and signed by you
  • latest 2 years personal tax assessments.


We may need additional information from you depending on your personal circumstances. We'll send you details of everything you need when your mortgage appointment is arranged.

Re-mortgaging with us

It's great that you are interested in re-mortgaging with us. The first step is to request a callback for a time that suits you.


Please have this information to hand when we call...

  • 3 months bank statements for any personal or business current accounts you have with other financial institutions
  • 3 recent payslips
  • any existing mortgage statements
  • details of any rental income
  • any credit card or store card statements

If you're self employed, a sole trader or a limited company director we'll also need to see:

  • 3 months business bank statements
  • 2 years audited accounts certified by an accountant and signed by you
  • latest 2 years personal tax assessments.


We may need additional information from you depending on your personal circumstances. We'll send you details of everything you need when your mortgage appointment is arranged.

Find out how much you could borrow

It's great that you are interested in applying for a mortgage with us. We understand that it's important to understand how much you could borrow before you start viewing properties.

Our mortgage team can provide you with an illustration based on your income, outgoings and the value of the property you're considering.


You'll need to have the following information to hand before getting in touch...

Please confirm you have this information to hand before proceeding.

Get in touch

By telephone

Call 01624 637676 and one of our mortgage team can give you an indication of how much you could borrow and discuss the mortgage application process.

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.
 

Arrange a call back

Complete our call back form to arrange a call at a time that suits you. This will allow you to arrange a phone or branch appointment with a qualified mortgage arranger.

Discussing an existing mortgage with us

The first step is to request a callback for a time that suits you.


Please have your existing mortgage details to hand when we call.