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Contact Us

How can we help you today?

We're currently experiencing high call volumes

If you urgently need our help within the next 72 hours please phone us - wait times are currently higher than usual.

If your query isn't urgent, please consider the following alternative ways to get in touch with us:

  • Existing customers can use the 'Message Us' feature in our mobile app;
  • Existing customers can also use the ‘Chat now’ service via Online Banking

Get help in an emergency

General contacts

Book a video or in person appointment

Book a video banking or in person appointment with one of our team from your usual branch for the following services:

  • A Financial Health Check
  • Open a current account or savings account
  • Discuss lending options
  • Digital drop-in session with one of our TechXperts
  • A general enquiry about your account

Once you’ve booked your appointment, we’ll phone you within 24 hours to confirm the details and check whether you’d like to use the video banking or in person option.

What is Video Banking?

This is a face-to-face banking service that allows you to talk to us wherever you are, using a smart phone, tablet or computer.

It's easy to use, secure and confidential and you can book an appointment Monday to Friday, GMT.

You must have a device that has a camera or a webcam connected to it, along with a connection to the internet. Video banking calls may be recorded.

Things to consider about video banking appointments

How video banking appointments work

Information you need to know

How are we doing?

Need to make a complaint?

Tell us, so we can put it right

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.

Received great service from us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.

Something else we can help you with?