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Telephone banking

Helping you with your banking needs

Our telephone banking service is available
Monday to Friday 7am - 7pm, Saturday 8am - 1pm

Make the most of Telephone banking

To make the most of our Telephone banking you will first need to register for the service. If you are registered for Online Banking you will automatically be registered for Telephone banking.

Register for Telephone banking

If you are registered for Online Banking you will automatically be registered for Telephone banking.

If you're a new Personal, Premier or Business customer, you will get the option to sign up for Online Banking and Telephone banking when opening a new account. If you are an existing customer the quickest and easiest way to get set up for Telephone banking is to register online for Online Banking.

Registering for Online Banking gives you access to both Online and Telephone banking. If you have an Isle of Man Bank debit card you may be able to set up a password and PIN that gives you instant access to both services.

Set up Online Banking

If you are having difficulties online and need help our telephony team can also register you for Telephone banking although this will take longer than registering online and we won't be able to give you instant access.

Register for Telephone banking by phone

01624 637000
Overseas: +44 1624 637000

Available Monday to Friday 7.00am to 7.00pm and Saturday 8.00am to 1.00pm except public holidays. Calls may be recorded.

Using Telephone banking

Available Monday to Friday 7.00am to 7.00pm and Saturday 8.00am to 1.00pm except public holidays.

It's easy to use Telephone banking to check your balance, make transfers and payments. You'll only be able to use Telephone banking after you have registered for the service. You will need your Customer Number, PIN and Password, and the service may be limited if you haven't ordered and enabled a card reader.

Call us on:

Call us on: 01624 637000
Overseas: +44 1624 637000

Available Monday to Friday 7.00am to 7.00pm and Saturday 8.00am to 1.00pm except public holidays.

Outside of these hours

To report a lost or stolen card / chequebook or suspicious activity on your bank account please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Calls may be recorded.

Get Emergency cash

If your debit card is lost or stolen, you can still access your cash through Telephone banking.

Call our Lost & Stolen Helpline on: 01534 620050

Overseas: +44 1534 620050

  • Follow the options to speak to a customer adviser
  • The adviser will cancel your card, and then ask you some security questions
  • If you are registered for Online Banking or Telephone Banking, the adviser may be able to generate an Emergency cash code for you. This will allow you to withdraw your cash from an ATM if required.
  • You can access up to 300 if you are an Online or Telephone banking customer or up to 40 if you're not. You'll need to have a minimum of 20 in your account to use this service.
  • The adviser will give you a six digit code that you can enter at any NatWest International, NatWest, RBS, Isle of Man Bank or Ulster Bank ATMs. The code must be used within 3 hours.

Available Monday to Friday 7.00am to 7.00pm and Saturday 8.00am to 1.00pm except public holidays.

Outside of these hours

To report a lost or stolen card / chequebook or suspicious activity on your bank account please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Calls may be recorded. Lines are open 24/7.