Online statements

Reasons to switch to online statements

• Search back up to seven years - why keep paper statements when you can store everything online?
• Added security - online statements can make it more difficult for fraudsters to steal your identity.
• Simple to use - it's easy to set up and use online statements.
• Your choice - choose which accounts you'd like to change to online statements. You can go back to paper statements at any time.
• Help the environment - with no paper and no envelopes, you can help reduce waste.
• Require a paper statement? – need paper statements to prove your identity or income? Get three months of statements, free of charge.

If you're an existing Online Banking customer

Once you've registered for ibanking, we'll send you an activation code by post - it usually arrives within seven days. When you have the activation code, you're ready to start using the service.

You will also need to provide a valid email address so we can send you alerts when your statement is ready to view online.

If you're not an Online Banking customer

Find out more about Online Banking - you could start taking greater control of your finances in just a few minutes.

Sign up now

Sometimes, you need a paper statement – perhaps to prove your identity or your income.

It’s free to order up to three months of duplicate paper statements. And you can do this twice in any 12 month period for free.

How to order your free paper statements

You can order free paper statements online, by phone or at your nearest branch.

Order online

If you’re an Online Banking customer you can order paper statements from the statement section in Online Banking.

Order by phone

Please contact your Relationship Manager or call us on 01624 637000.

Visit us in person

• Find your nearest branch

We’ll send your statements to you in the post. They should arrive three to four working days after we receive your request.

Terms and Conditions

Opting to stop receiving paper statements by post:

I accept that you will provide me with information by email about my personal accounts as detailed above. I am confirming that I have told all other joint account holders that I am requesting that paper statements no longer be sent by post and that they are happy for me to make this request.

Important Information

If you choose to stop receiving bank statements by post:

• this will take effect from your next or subsequent statement and from this point forward you will no longer receive bank statements or any pre-advices of interest and charges (which includes those which you have elected to receive in an alternative format such as Braille, large print or audio tape)
• we will notify you by email when a statement and/or pre-advice of interest and charges is available for you to view online
• we recommend that you regularly check your transactions online, for each of your accounts
• we may notify you of changes to your account terms and conditions and other important information relating to your accounts electronically or by post.
• you will be able to order a paper copy of a statement. Please note that there may be a charge for this service.
• we will notify any additional parties to the account, by letter, that they will no longer receive paper statements. Please note for joint accounts paper bank statements will not be sent to any account holder.