Also known as telephone scams


We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.

Who's calling you?

Voice phishing or `vishing` is a scam used by fraudsters where they call you pretending to be someone else such as your bank, the police, or any other official company. They do this to trick you into giving out your personal details, such as your card, PIN or card reader codes.

Sometimes you may get a 'warm up call' where no information is discussed. This is to set the scene for a later call where you may be asked for information.

How to protect yourself from vishing?

  • Never give your full PIN or Online/Telephone Banking login details to anyone, even a caller claiming to be from your bank or the police.
  • If you receive a call asking you for this information, end the call immediately.
  • If you receive a suspicious or unexpected call purporting to be from the bank, end the call and call us back using an independently verified phone number, such as a contact number from our website.
  • Remember fraudsters also use techniques to hold your phone line open. When you try to dial out to verify the caller, the fraudster may stay on the line, play a fake dial tone and claim to be the person you're trying to contact. To avoid this, use a different phone line to verify the caller where possible. If not, try calling a friend or family member first to make sure your line is clear.
  • A fraudster may be able to use a technique called ‘spoofing’ to try and trick you into giving out your personal details. Spoofing enables the fraudster to show a fake number on your caller ID or mobile phone screen. Even if your screen shows a genuine NatWest International telephone number, end the call and call us back using an independently verified phone number.