Also known as text message fraud


We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.

What is smishing?

This is when a fraudster sends a text message to you pretending to be from your bank.

The text message may advise that there's a problem with your bank account, asking you to call a phone number. If you call, fraudsters will try to trick you into giving away your personal and security information.

The message may say that personal information about you has been posted online and ask you to visit a website. Using the link in the message may lead to an attempt to infect your computer or mobile device with a virus.

These messages will have a sense of urgency, asking you to act immediately.

How to protect yourself from smishing

  • Never give your Online Banking PIN, full password or card reader codes to anyone via text
  • Do not phone the number included in the message, as fraudsters will try to trick you into giving away personal information
  • Do not click on any links or type them into your browser, as your device or computer could be infected with malicious software
  • If you have already clicked on a link, it is advised to run a scan with your antivirus software to check your device for any malicious software
  • Keep your phone's operating system up to date

Report a suspicious text message

If you have received a suspicious text message referring to NatWest International, please forward the text to us at 0044 7860 009378 (Gibraltar customers please text 0034 638 444947).

Standard network rates apply. Please contact your network provider for more information on charges.