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These Terms apply to eQ, the online banking service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and Isle of Man Bank Limited (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.
The eQ Agreement consists of the Customer’s mandate with the Bank (Mandate), the eQ Application Form and these Terms.
These Terms are in addition to the Bank's Non-Personal Terms applicable to the Customer's Accounts which also apply to eQ unless derogated from in these Terms.
eQ scheduled downtime
To allow for regular maintenance, eQ will be unavailable during the following days between 5pm and 9pm (UK time):
- Saturday, 11th July 2020
- Saturday, 8th August 2020
- Saturday, 12th September 2020
- Saturday, 10th October 2020
- Saturday, 14th November 2020
- Saturday, 12th December 2020
We apologise for any inconvenience caused.
Common questions about eQ
Frequently asked questions for customers who have a Thales card reader and card, as shown.
Other frequently asked questions
The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank). Registered Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 282850. Regulated by the Jersey Financial Services Commission. Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 637000. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.