Common questions about eQ
eQ scheduled downtime
To allow for regular maintenance, eQ will be unavailable during the following days between 5pm and 9pm (UK time):
- Saturday, 10th April 2021
- Saturday, 8th May 2021
- Saturday, 12th June 2021
- Saturday, 10th July 2021
- Saturday, 14th August 2021
- Saturday, 11th September 2021
There may be occasions where essential maintenance is required that falls outside of the above schedule. Details for downtime not mentioned above will be communicated in advance in the Communications area within eQ.
We apologise for any inconvenience caused.
These Terms apply to eQ, the online banking service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and Isle of Man Bank Limited (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.
The eQ Agreement consists of the Customer’s mandate with the Bank (Mandate), the eQ Application Form and these Terms.
These Terms are in addition to the Bank's Non-Personal Terms applicable to the Customer's Accounts which also apply to eQ unless derogated from in these Terms.
The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank). Registered Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 282850. Regulated by the Jersey Financial Services Commission. Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 637000. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.