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Text Alerts

Important information

What should I know before I start to use the Alerts service?

  • Please make sure information shown on or stored in your mobile phone account is kept secure and does not become known to someone else.
  • The Alerts service is available to mobile phones registered with a UK, Channel Islands or Isle of Man mobile phone provider.
  • We will not charge you for using our Alerts service. However, your network operator may charge you for receiving a text alert from us or for sending a mobile text message to us.
  • If you are receiving or sending mobile text messages whilst outside the UK, network overseas charges may apply. You should check with your network operator for details.
  • Please let us know if your mobile phone is lost or stolen or you change your mobile number.
  • To receive text alerts you need to hold an eligible account and be at least 11 years old.
  • We will not be responsible if, for any reason, we are unable to send you an alert or, for any reason, you do not receive the alert.
  • You can only register one mobile number for the Alerts service at any one time. This will apply to all your eligible accounts. However, joint account holders may each register for text alerts about the joint account.
  • We will send you each alert once. If you delete a text alert you cannot ask us to send it again.
  • We may withdraw, suspend or restrict the service with immediate effect without prior notice to comply with the law, to protect security or to fight fraud. We may decide to withdraw the Alerts at any time by giving you prior notice.
  • If you no longer wish to receive our Alerts, you can cancel your registration for our Alerts service at any time through Online banking or by telephone or in branch.
  • From time to time, we may wish to send you information by text or email alert on products and services that we believe may be of interest to you. We will only do this if you have agreed to receive such messages.

Get in touch

  • Call us on
    01624 637000

Lines are open: Mon to Fri 9.00am-5.00pm (excluding public holidays).
Calls may be recorded