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Activity alerts

Receive confirmation text messages

Activity Alerts allow us to send you confirmation text messages, when certain activities take place on your account. This means you’ll be able to keep track of certain changes to your account without having to call, visit a branch or log on to Online banking. They’ll also provide you with increased security because you’ll notice if something unexpected happens on your account.

The Alerts service is available to mobile phones registered with a UK, Channel Islands or Isle of Man mobile phone provider. If you have provided us with a valid mobile number, then you will receive these Alerts automatically - you don’t need to do anything!

When will you receive Activity Alerts?

We’ll send you an Activity Alert as confirmation whenever you:

  • create or amend a payee – either an individual or company
  • create or amend a standing order
  • update your address or telephone details
  • are issued with a new debit/cash card or PIN

We will not charge you for using our Alerts service. However, your network operator may charge you for receiving a text alert from us or for sending a mobile text message to us.

How to register for Activity Alerts

If you have provided us with a valid mobile number, then you will receive these Alerts automatically – you don’t need to do anything!

If you have not yet provided us with your mobile number, you can do this by registering with Online banking. Alternatively you can visit any of our branches or call us to update your details.

Online – the quickest and easiest way to update your Alerts

The quickest and easiest way to update your Alerts is by using our Online banking service. If you are not registered, sign up today.

If you already bank online just log on, select 'Alerts' from the left-hand menu and then select the 'Manage your alerts' button on the next page.

Over the phone or at your local branch

If you have an eligible Sterling current or savings account with Isle of Man Bank you can update your Alerts at your local branch or via Telephone banking.

If you come into a branch, please bring your debit card with you or some form of photo identification such as a current passport or current photo card driving licence.

Please remember we will never ask you for your PIN or Password details by text or email.

Does Isle of Man Bank charge me for this service?

We will not charge you for using our Alerts service. However, your network operator may charge you for receiving a text alert from us or for sending a mobile text message to us.

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What happens if an Activity Alert is not delivered?

If an Activity Alert is returned undelivered we will try to resend it but we will not be responsible if the service is unavailable at any time or you are not sent or do not receive an Activity Alert.

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Do Activity Alerts work with all Isle of Man Bank accounts?

If you are a personal customer and you can view your Sterling current and/or savings account via Online banking, your account qualifies for this service. Some accounts are held on our multi-currency banking system and are therefore unfortunately not eligible for the Alerts service.

If you are not sure whether your accounts qualify for this service, please visit one of our branches or call us.

You must be aged over 11 and have an 07 mobile number registered with a UK, Channel Islands or Isle of Man mobile phone provider.

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What should I do if I receive an Activity Alert and I don’t recognise the transaction?

If you have received an Alert and you don’t recognise the transaction or the activity on your account please contact us immediately.

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What else should I know about using the Alerts service?

Please read the important information on the Alerts service.

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Get in touch

  • Call us on
    01624 637000

Lines are open: Mon to Fri 9.00am-5.00pm (excluding public holidays).
Calls may be recorded