Emergency Cash

If your Visa debit card is lost or stolen you can still get money from a RBS Group cash machine in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar. RBS Group includes:

• NatWest
• RBS
• RBS International
• Isle of Man Bank
• Ulster Bank

You can access up to £300 if you are an Online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.

There is no charge for using this service.

There's no need to register. Simply call our Lost & Stolen Helpline on 01534 620050 to report your card lost or stolen and ask for an Emergency Cash code.

All you have to do is answer a few quick security questions; we’ll then give you a security code that will allow you to withdraw your money. The security code is valid for three hours.

Calls may be recorded. Lines are open 24/7.

• How do I use Emergency Cash?
• Can I obtain Emergency Cash in branch?
• Can I obtain Emergency Cash without reporting my card lost or stolen?
• How much Emergency Cash can I withdraw?
• Can I use my Emergency Cash code at any cash machine?
• If I need Emergency Cash while I’m abroad, can I use another cash machine?

A. The service is available if you report your debit card lost & stolen via our Lost & Stolen Helpline on 01534 620050.

A. No, Emergency Cash is only available via our Lost & Stolen Helpline on 01534 620050.

A. No, Emergency Cash is only available during the lost & stolen process.

A. Customer’s registered with Telephone banking can draw up to £300 following successful partial PIN & Password identification. Customers not registered can draw up to £40.

A. No, the code will only work at a NatWest, RBS, RBS International, Isle of Man Bank or Ulster Bank cash machine in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar.

A. No, Emergency Cash is only available in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar.