The Visa Debit card is a secure and convenient way to pay whether you're popping down to the shops or travelling abroad. You can use your Visa Debit card at over 29 million retail outlets and one million cash machines worldwide - there may be charges for using your card abroad.
If you pay for goods or services with your Visa Debit card and they don't arrive, or are damaged when they do, we could help you get your money back. This may include companies who have gone into administration before you have received the goods or services.
If you are unable to agree resolution with the retailer then contact us for help.
Using your Visa Debit card abroad
Please remember that to be able to use your card abroad, you need to ensure you have enough funds in your account to cover your transaction - just as you would back home. Any transaction made in a foreign currency using your Debit card or ATM card is converted by us into Sterling using the Visa Payment Scheme Exchange Rate. To see the up-to-date rates used for Debit cards and ATM cards visit www.visaeurope.com.
Contactless is a fast, easy and secure way to pay for low value payments in less than a second!
Contactless payments are becoming more popular and are available at most retailers with more retailers accepting Contactless on a daily basis.
Remember to let us know your travel plans when you re travelling abroad.
Telling us in advance that you're travelling will notify our transaction monitoring systems you will be using your debit card abroad. This will reduce the likelihood of your transactions being blocked.
Verified by Visa helps protect your card against unauthorised use when you shop online by requesting a One Time Passcode on certain transactions.
You can select whether the passcode is sent to your mobile, email address or via a voice message to your landline and we will send the passcode to you.