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Contact us

We're here to help if you want to talk to us about our products
and services, or if you have a specific query.

Telephone banking



National numbers Overseas numbers
Isle of Man 01624 637000 +44 1624 637000
Our Telephone banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. To use Telephone banking you require to be enrolled for the service and have your PIN and password.

To report a lost or stolen card / chequebook or suspicious activity on your bank account outside of these opening hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Online and Mobile Banking



National numbers Overseas numbers
ibanking Helpdesk

Lines are open:
Monday to Friday 9.00am-5.00pm
(excluding public holidays)
Calls may be recorded.

01624 637282 +44 1624 637282
Mobile Banking Helpdesk

Lines are open:
Monday to Saturday 8.00am-6.00pm
(Closed Sunday and UK Bank Holidays)
Calls may be recorded.

0345 366 7003 +44 2381 244181
Online Banking Helpdesk Ask a Question Ask a Question

In an emergency



Local From abroad
Reporting fraud 01624 637000 +44 1624 637000
Lost or stolen cards or chequebooks 01534 620050 +44 1534 620050
Lost or stolen credit cards 0370 600 0459 +44 1268 500 813
Gold travel insurance emergency contact 020 8763 3046 +44 (0) 20 8763 3046

Credit cards



Local From abroad
NatWest Classic customers 0370 333 9091 +44 1268 508 018
NatWest Gold customers 0370 333 1993 +44 1268 508 018
NatWest Platinum customers 0370 909 3715 +44 1268 508 018
Lost and stolen credit cards 0370 600 0459 +44 1268 500 813

Feedback


Your feedback is important to us - we are always looking for ways to improve your experience and we greatly value your input.

Make a complaint


We do everything we can to make sure our customers get the best possible service. However, sometimes, we donít get things right.

If that happens, we always encourage you to tell us, so that we can put it right.