We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can find out more and set your own preferences.

Navigation menu

Contact us

We're here to help if you want to talk to us about our products
and services, or if you have a specific query.

Telephone banking



National numbers Overseas numbers
Isle of Man 01624 637000 +44 1624 637000
Our Telephone banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. To use Telephone banking you require to be enrolled for the service and have your PIN and password.

To report a lost or stolen card / chequebook or suspicious activity on your bank account outside of these opening hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Online and Mobile Banking



National numbers Overseas numbers
ibanking Helpdesk

Lines are open:
Monday to Friday 9.00am-5.00pm
(excluding public holidays)
Calls may be recorded.

01624 637282 +44 1624 637282
Mobile Banking Helpdesk

Lines are open:
Monday to Saturday 8.00am-6.00pm
(Closed Sunday and UK Bank Holidays)
Calls may be recorded.

0345 366 7003 +44 2381 244181
Online Banking Helpdesk Ask a Question Ask a Question

In an emergency



National numbers Overseas numbers
Reporting fraud Lines open Mon- Fri
9.00am – 5.00pm;
01624 637000

Out of hours phone numbers;
01624 637290
Lines open Mon- Fri
9.00am – 5.00pm;
+44 1624 637000

Out of hours phone numbers;
+44 1624 637290
Lost/stolen debit cards & cheque books 01534 620050 +44 1534 620050
Lost and stolen credit cards 0370 600 0459 +44 1268 500 813
Travel Insurance 24/7 Emergency Assistance 0208 763 3046 +44 208 763 3046

Credit cards and insurance services



National numbers Overseas numbers
Lost and stolen credit cards 0870 600 0459 +44 1268 500 813
NatWest credit card 0870 333 9091 +44 870 333 9091
NatWest gold credit card 0870 333 1993 +44 870 333 1993
NatWest platinum card 0870 909 3715 +44 870 909 3715
Car insurance 0800 051 5405 +44 117 926 3731
Contents insurance 0845 301 5719 +44 117 926 3709
Home insurance 0800 051 5450 +44 117 926 3709
Travel insurance 02392 676061 +44 2392 676061

Feedback


Your feedback is important to us - we are always looking for ways to improve your experience and we greatly value your input.

Make a complaint


We do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right.

If that happens, we always encourage you to tell us, so that we can put it right.