Internet banking
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Contact us
We're here to help if you want to talk to us about our products
and services, or if you have a specific query.
Talk to us on the phone or visit a branch
| | National numbers | Overseas numbers |
|---|---|---|
| Telephone Banking | 01624 637290 | +44 1624 637290 |
| General product information | 01624 637000 | +44 1624 637000 |
| Gold membership services | 02392 676061 | +44 2392 676061 |
| Our Branch Locator will help you find address information for our branches, together with telephone numbers and local services. | ||
Online and mobile banking services
| | National numbers | Overseas numbers |
|---|---|---|
| ibanking customer helpdesk | 01624 637282 | +44 1624 637282 |
| Mobile banking helpdesk | 0808 168 2956 | +44 120 241 3757 |
| Online Banking Helpdesk | Ask a Question | Ask a Question |
In an emergency
| | National numbers | Overseas numbers |
|---|---|---|
| Reporting fraud | 0845 300 4350 | +44 1268 508 020 |
| Lost/stolen debit cards & cheque books | 01534 620050 | +44 1534 620050 |
| Lost and stolen credit cards | 0870 600 0459 | +44 1268 500 813 |
Credit cards and insurance services
Credit cards and Insurance services are available to customers who reside in the Isle of Man, Channel Islands or the UK.
| | National numbers | Overseas numbers |
|---|---|---|
| Lost and stolen credit cards | 0870 600 0459 | +44 1268 500 813 |
| NatWest credit card | 0870 333 9091 | +44 870 333 9091 |
| NatWest gold credit card | 0870 333 1993 | +44 870 333 1993 |
| NatWest platinum card | 0870 909 3715 | +44 870 909 3715 |
| Car insurance | 0800 051 5405 | +44 117 926 3731 |
| Contents insurance | 0845 301 5719 | +44 117 926 3709 |
| Home insurance | 0800 051 5450 | +44 117 926 3709 |
| Travel insurance | 0800 051 5401 | - |
Feedback
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Make a complaint
We do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right.
If that happens, we always encourage you to tell us, so that we can put it right.